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How to Gain Customers by Making a Pig's Ear Out of It.
It may seem counterintuitive, but making an error then over-compensating for it will give your business increased loyalty than if no error.
How To Win More Clients
Two words. Client acquisition. Or here’s another two. Business development. Words that fill many business owners with dread.
Seven Ways to Scale Your Business
Here are seven areas to concentrate on to scale your business successfully: 1. Capability, 2. Culture, 3. Structure, 4. Founder or CEO? ...
This is it.
This is me sharing my perspective. My passion. My purpose. We all have our journey. We all have our story. This is a manifesto for business.
My Stroke of Luck
Have you experienced a dramatic turn of events that’s changed your life overnight? For me, it was a serious health scare.
Pricing vs. Charging: is there a Difference?
Pricing and charging are often seen as the same thing. They're not. Getting it right makes a huge difference to how your brand is perceived.
Purpose Reigns: QBL Changes Everything
Let’s hear it for the Quadruple Bottom Line! Explore implementing the QBL concept in your business.
What's the Quadruple Bottom Line?
Businesses are increasingly held accountable for more than just financial returns, but what exactly is the Quadruple Bottom Line (QBL)?
Whose agenda is it really?
My question to you is: looking from the outside in, does your company’s Positioning strategy suit your agenda or your customers’ agenda?
A very sound sale
Selling a business is a rare event in most founders’ business journey. One that can be daunting, emotional, and fraught with risk.
When business meets drama: M&A lessons from Corrie
The Coronation Street writers always want to ensure their storylines are realistic as well as entertaining
What hope for peace?
I feel moved to write about the situation in the Middle East. My intention is to bring some light to what provides hope
Who says business needs love? You might be surprised.
Thinking about the many entrepreneurs I’ve met, to be successful you have to truly love your business.
Business lessons from a broken heart
It started with a gift A little while ago, a close friend of mine had the fab idea of sending me a thoughtful gift. He had noticed that...
Succession Planning: Cautionary Tales
Find out what good succession planning looks like, and why a RealityCheck MRI scan for your business can help with this process.
From weaknesses and threats to strengths
Kintsugi - the Japanese art of turning repairs into a work of art to create something more stunning — and stronger — than it was before.
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