Blog

30 years ago, I discovered something revolutionary about customer service measurement. It wasn't about the measuring itself, it was about turning the whole experience into something that elevated everyone involved.

Every entrepreneur will recognise the tension they feel when a new idea glows bright, but the day-to-day reality of running the current business doesn’t get any less demanding.

In my work as a business coach, I’ve seen lots of different leadership styles, team dynamics, and moments where it all just gets a bit much. Read just how powerful a mindset shift can be—not just for the founder, but for the whole team around them.

Thinking about the many entrepreneurs I’ve met, to be successful you have to truly love your business.

Kintsugi - the Japanese art of turning repairs into a work of art to create something more stunning — and stronger — than it was before.