Blog

30 years ago, I discovered something revolutionary about customer service measurement. It wasn't about the measuring itself, it was about turning the whole experience into something that elevated everyone involved.

‘Growth’ means different things to different people - for example more revenue or more profits or more people or more products or services, or more offices, or wider impact.

Every entrepreneur will recognise the tension they feel when a new idea glows bright, but the day-to-day reality of running the current business doesn’t get any less demanding.

In my work as a business coach, I’ve seen lots of different leadership styles, team dynamics, and moments where it all just gets a bit much. Read just how powerful a mindset shift can be—not just for the founder, but for the whole team around them.

Selling a business is one of the most significant events in an entrepreneur's life. It's not just a transaction—it's an emotional journey.

I’m often asked “why do you keep going on about this ‘Love’ thing? I felt it was about time I gave an explanation.

Observe. Orient. Decide. Act. The OODA Loop is an effective decision-making model and its driving force includes continuous feedback.

It may seem counterintuitive, but making an error then over-compensating for it will give your business increased loyalty than if no error.

Selling a business is a rare event in most founders’ business journey. One that can be daunting, emotional, and fraught with risk.