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Whose agenda is it really?

When business meets drama: M&A lessons from Corrie

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Have you read my new blog yet, ‘Getting it wrong to get it right’?

It covers a fascinating theory, the ‘Service Recovery Paradox, which explains how, when service slips, the way a business responds can result in their clients being happier with them, and more loyal to them, than if nothing had gone wrong in the first place.

It can work for you too.

Read on.

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